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How it works

From “please pay” to “paid”, one respectful step at a time

You add an overdue invoice. We take it up the ladder — and stop the moment your buyer pays.

1. Add your overdue invoices

Type in an invoice, snap a photo of it, or upload your overdue list as a CSV from Excel or Tally. We check every row — phone numbers, amounts, dates — before anything goes out.

  • Invoice number, buyer name and phone, amount and due date is all we need
  • Choose the shop it belongs to if you run more than one
  • Turn on settlement offers only if you want them

2. We start with a friendly nudge

Your buyer gets a polite WhatsApp message in Hindi or English, naming your business, with the invoice and a one-tap UPI payment link. Most buyers simply pay.

3. Promises are tracked, calls are made

If the buyer needs time, they pick a date they can pay by. If the date passes, the ladder continues. On day 7 a trained caller speaks to them, listens to the reason for the delay, and records what was agreed.

4. Formal steps — only when needed

If payment still doesn’t come, we can offer a settlement you approve, send a formal demand letter on your letterhead, and finally prepare your case for the MSME ODR portal (formerly Samadhaan) or a partner advocate.

  • Legal language appears only from the demand letter onwards
  • The MSMED Act is cited only if you are a Udyam micro or small manufacturer or service provider

5. Paid means stopped

A part payment pauses the ladder so you can decide what’s next. A full payment cancels everything that was scheduled and marks the case paid — automatically.

Frequently asked questions

Can I change the timing of the steps?

Yes. You set your default ladder once and can adjust it for any individual case.

Who makes the calls?

Trained callers from our team, using a respectful script. Every call outcome is recorded on the case timeline.

Your money is stuck. Your relationships don’t have to be.

Sign up in two minutes with your phone number. 14 days free, no card needed. We handle the reminders, the calls and the paperwork — izzat ke saath.

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