# From “please pay” to “paid”, one respectful step at a time

You add an overdue invoice. We take it up the ladder — and stop the moment your buyer pays.

## 1. Add your overdue invoices

Type in an invoice, snap a photo of it, or upload your overdue list as a CSV from Excel or Tally. We check every row — phone numbers, amounts, dates — before anything goes out.

- Invoice number, buyer name and phone, amount and due date is all we need
- Choose the shop it belongs to if you run more than one
- Turn on settlement offers only if you want them

## 2. We start with a friendly nudge

Your buyer gets a polite WhatsApp message in Hindi or English, naming your business, with the invoice and a one-tap UPI payment link. Most buyers simply pay.


## 3. Promises are tracked, calls are made

If the buyer needs time, they pick a date they can pay by. If the date passes, the ladder continues. On day 7 a trained caller speaks to them, listens to the reason for the delay, and records what was agreed.


## 4. Formal steps — only when needed

If payment still doesn’t come, we can offer a settlement you approve, send a formal demand letter on your letterhead, and finally prepare your case for the MSME ODR portal (formerly Samadhaan) or a partner advocate.

- Legal language appears only from the demand letter onwards
- The MSMED Act is cited only if you are a Udyam micro or small manufacturer or service provider

## 5. Paid means stopped

A part payment pauses the ladder so you can decide what’s next. A full payment cancels everything that was scheduled and marks the case paid — automatically.


## Frequently asked questions

### Can I change the timing of the steps?

Yes. You set your default ladder once and can adjust it for any individual case.

### Who makes the calls?

Trained callers from our team, using a respectful script. Every call outcome is recorded on the case timeline.

Source: https://udhaar-wapas.com/en/how-it-works