# Firm about money. Respectful about people.

These rules are enforced by our software on every single message and call. They are not settings that can be switched off.

## When and how often we contact buyers

Only between 8 am and 7 pm IST. At most one message and one call attempt per buyer per day. Anything scheduled outside those hours waits for the next morning. The window is modelled on the RBI’s norm for lenders’ recovery agents; we apply it voluntarily.


## Who we contact

Only your buyer, on the number you gave us. Never their family, neighbours, customers or anyone else. Anyone who replies STOP is never contacted again.


## What we say

Every message names your business, so it’s always clear who is asking. Threatening, shaming or abusive language — in Hindi or English — is blocked automatically, including in anything drafted with AI.

- No legal language before the formal demand letter
- The MSMED Act is cited only for Udyam micro and small manufacturers and service providers
- Messages always offer a way to pay, promise a date, or ask a question

## A complete record

Every message, call, promise and payment is logged with a timestamp. If you ever need to go to the MSME ODR portal or court, your paper trail is ready.


Source: https://udhaar-wapas.com/en/compliance